Refund and Cancellation Policy

Overview

At Buildyatch, we are committed to ensuring your satisfaction with our AI-powered media intelligence services. This Refund and Cancellation Policy outlines the conditions under which refunds are granted and how you can cancel your subscription. Please read this policy carefully before making a purchase.

Subscription Plans

• Buildyatch offers monthly and annual subscription plans.
• The Free tier does not require any payment and has no cancellation implications.
• Paid plans (Starter, Pro, Enterprise) are billed in advance for the selected billing cycle.
• Annual plans provide a discounted rate compared to month-to-month billing.

Cancellation Policy

• You may cancel your subscription at any time from your account settings or by contacting support.
• Upon cancellation, your subscription remains active until the end of the current billing period.
• You will not be charged for the next billing cycle after cancellation.
• Downgrading from a paid plan to the Free tier is treated as a cancellation of the paid subscription.
• We do not offer pro-rated refunds for partial months or years of service.

Refund Eligibility

• Refund requests must be submitted within 7 days of the initial purchase or renewal date.
• First-time subscribers on monthly plans may request a full refund within 7 days if they have not substantially used the services (defined as processing fewer than 5 sessions or uploading less than 500MB of content).
• Annual plan subscribers may request a full refund within 14 days of purchase if services have not been substantially used.
• Refunds are not available for partial billing periods, add-ons consumed, or API usage that has already occurred.
• Accounts found to have violated our Terms and Conditions are not eligible for refunds.

Non-Refundable Items

• One-time setup fees or onboarding charges.
• API credits that have already been consumed.
• Storage costs for data already processed and retained.
• Subscriptions that have been active for more than the eligible refund window.
• Custom enterprise contracts — these are governed by the separate agreement signed with our team.

How to Request a Refund

To request a refund, please email us at hello@buildyacht.tech with the subject line "Refund Request" and include: • Your registered email address • Your order/transaction ID • The reason for your refund request We will review your request and respond within 3–5 business days. Approved refunds will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.

Billing Disputes

If you believe you have been incorrectly charged, please contact us at hello@buildyacht.tech before initiating a chargeback with your bank. We are happy to investigate and resolve billing discrepancies promptly. Unresolved disputes may be escalated through your payment provider.

Free Trial and Promotional Offers

• Free trial periods, if offered, do not require payment and can be cancelled at any time without charge.
• Promotional discounts are applied at the time of purchase and are non-transferable.
• If you upgrade from a free trial to a paid plan, the standard refund policy applies from that date.

Changes to This Policy

Buildyatch reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated via email or platform notification. Continued use of the Services after such changes implies acceptance of the updated policy.

Contact Us

For any questions regarding refunds or cancellations, please reach out to us: Aryan Swaroop Buildyatch Email: aryanswaroophere@gmail.com Phone: +91 8882723617 Website: https://buildyacht.tech