Shipping and Delivery Policy

Nature of Our Services — Digital Delivery

Buildyatch is a fully digital Software-as-a-Service (SaaS) platform. We do not sell, ship, or deliver any physical goods. All products, subscriptions, and features offered by Buildyatch are provided electronically over the internet. This policy explains how digital access and deliverables are provisioned to you after purchase.

Instant Access Upon Subscription

• Upon successful payment, your subscription is activated immediately.
• You will receive a confirmation email to your registered email address within a few minutes.
• Access to the Buildyatch dashboard, API keys, and MCP server endpoints is provisioned instantly.
• If you do not receive confirmation within 30 minutes, please check your spam folder or contact support.

Account and Credentials Delivery

• Your login credentials are set by you during signup — we do not generate or mail credentials.
• API keys and MCP server URLs are generated and displayed in your dashboard immediately after subscription activation.
• You are responsible for securely storing your API keys. We recommend rotating them periodically.

Processed Output Delivery

• Video and audio content you upload is processed by our AI pipelines within the timeframes indicated in your plan (typically minutes to a few hours depending on file size and queue load).
• Processed outputs including transcripts, summaries, structured data, and embeddings are made available in your dashboard and via API as soon as processing is complete.
• You will receive in-app and/or email notifications when processing jobs finish, based on your notification settings.
• Large batch jobs (Enterprise) may have custom SLA delivery timelines agreed upon separately.

Service Availability and Uptime

• We strive for 99.9% uptime for all paid tiers.
• Scheduled maintenance windows, if any, will be communicated at least 24 hours in advance.
• Unplanned outages will be communicated via our status page and email notifications.
• During outages, queued jobs will be processed once services are restored.

Data Retention and Access

• Processed data and context databases are retained for the duration of your active subscription.
• Upon cancellation, data is retained for 30 days before permanent deletion — giving you time to export.
• You can export your data at any time from the Settings → Data Export section in your dashboard.
• Enterprise customers may negotiate custom data retention periods via their agreement.

No Physical Shipments

Buildyatch does not ship any physical products, hardware, devices, DVDs, USB drives, or printed materials. If you require physical documentation for compliance or enterprise procurement purposes, please contact us at hello@buildyacht.tech and we will provide a digitally signed PDF copy of the relevant documents.

Third-Party Delivery Integrations

• Buildyatch integrates with third-party platforms for payment processing (e.g., Cashfree Payments) and email delivery (e.g., Resend, SendGrid).
• Confirmation and transactional emails are routed through these providers.
• Delays in email delivery due to third-party providers are outside our direct control, though we monitor and address them promptly.

Delivery Failures and Support

If you experience any issues with accessing your subscription, receiving your API credentials, or retrieving processed outputs, please contact our support team at hello@buildyacht.tech. Include your registered email address and transaction/order ID. We aim to resolve all delivery-related issues within 24 business hours.

Contact Us

For any questions related to service delivery or access, reach out to us: Aryan Swaroop Buildyatch Email: aryanswaroophere@gmail.com Phone: +91 8882723617 Website: https://buildyacht.tech